Pocket Videos is a video editing service helping businesses turn raw footage into high-performing content. This policy applies to all data collected when you use our website, work with us, or interact with our services.

We only collect personal information that’s necessary to deliver our service and operate efficiently.

Information you provide directly:

• Name
• Email address
• Business or brand name
• Social handles or platform access (if required for delivery)
• Uploaded footage or creative assets
• Payment details (processed securely by third parties)

Information we collect automatically:

• IP address
• Device type and browser
• Pages visited on our site
• Referring websites
• Date and time of visit

This helps us improve our service and track website performance.

We use your personal information to:

• Deliver and manage your video projects
• Contact you with project updates and approvals
• Send invoices and process payments
• Provide support and respond to enquiries
• Improve our website and services
• Send marketing communications (only if you’ve opted in)

All marketing emails will include an unsubscribe link. You may also email us at any time to opt out.

We use cookies and tools like Google Analytics to track general site usage and performance. Cookies help us understand which pages are useful and how visitors interact with the site.

You can disable cookies through your browser settings if you prefer not to share this information.

We never sell your data.

We may share your information with:

• Our internal team (to deliver your project)
• Third-party platforms for storage, payment processing, or communication. These providers are required to uphold appropriate privacy standards.
• Legal or regulatory authorities, only if required by law

All third-party providers we work with comply with privacy and data protection standards.

We store data securely using cloud-based tools with restricted access.

While we take reasonable steps to protect your personal information, no system is 100% secure. If a data breach occurs, we will notify you as required by Australian law.

Some of our service providers store data overseas. In those cases, we ensure that adequate safeguards are in place and that your data is treated in accordance with Australian privacy laws.

We only keep your personal information for as long as necessary. In most cases, we retain it until:

• Your project is complete
• Payment and admin matters are finalised
• We’re no longer legally required to keep it

After that, we delete or anonymise the information.

You can:

• Ask for a copy of the personal data we hold about you
• Request corrections if your info is out of date or incorrect
• Withdraw consent for marketing emails
• Request deletion of your data, unless we’re legally required to keep it

Just email us at info@pocketvideos.com.au and we’ll sort it out.

Our website may contain links to other websites or platforms. We’re not responsible for the privacy practices of those sites. Check their policies if you want to know how they handle data.

We may update this privacy policy from time to time. If we make any significant changes, we’ll post a clear notice on our site. The updated version will always include the latest “Last updated” date at the top.

Got a question, concern or request? Reach out any time.

Email: info@pocketvideos.com.au

This policy is aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).