Pocket Videos provides video editing services based on raw footage supplied by the client. Each video may include:

• Trending audio, music and sound effects
• Captions and titles
• Transitions and on-brand edits
• Colour grading and brand alignment

Videos in our standard packages are typically capped at 60 seconds and are delivered in one format unless agreed otherwise. Up to two rounds of revisions are included per video. Additional revisions may incur additional fees.

Once a video is approved by the client, no further changes will be made without incurring additional fees.

Pocket Videos does not provide copywriting or scriptwriting services. Clients are responsible for supplying all written content. We can assist with voiceovers using AI software where required.

To ensure timely delivery:

• Send all footage and briefs at the start of the month, or progressively throughout.
• All content must be submitted at least five (5) business days before the end of the billing month.
• If you submit content later than this, we’ll do our best but can’t guarantee completion of all videos.

If you don’t send any content during a billing month, those videos expire. No rollover, refund or credit applies.

Pocket Videos is not responsible for poor outcomes resulting from low-quality or unusable footage submitted by the client. We reserve the right to reject content that cannot be edited to a professional standard.

If you renew your subscription the following month, leftover videos from the previous month may be edited subject to capacity. They will not be added on top of the new month’s package.

Each video includes two rounds of revisions. This covers minor changes like captions, timing, or sound tweaks.

• Music swaps are possible in some cases, but not guaranteed.
• Additional revisions may be billed at an hourly rate.
• Revisions must be requested within 3 business days of delivery.
• Once a video is approved, further changes incur additional fees.

Revisions include small changes to text, transitions, music, or timing. Major structural changes, re-edits, or requests requiring new footage are not included.

The client is responsible for ensuring they have the right to use any music, audio or assets included in their submitted content. Pocket Videos is not liable for takedown requests or copyright disputes resulting from unauthorised media

Typical turnaround time is 1–2 business days per video once content is received. Delivery may vary based on volume and complexity.

• Payment is required in full at the start of each month.
• Invoices are due within 7 days of issue.
• No work will commence until payment has been received.
• If payment fails, we’ll retry. If the issue isn’t resolved, your account may be paused.
• All payments are non-refundable.

If you don’t use all your videos within the month, they expire.

If Pocket Videos fails to deliver any content due to internal delays or errors, a credit may be applied to the following month’s package at our discretion. Refunds are not guaranteed but may be considered in exceptional cases.

If payment is not received:

• Work is suspended immediately.
• We’ll retry your direct debit up to 2 times.
• If unpaid after 7 days, your subscription may be terminated.
• Reactivation requires a new agreement and full payment.

You can cancel anytime by notifying us via email.

• We’ll complete any paid videos if footage is received within your final billing month.
• No unused videos will roll over.
• No further payments will be charged after the final month.

We typically don’t pause or defer subscriptions. If you cancel and return later, you may need to sign up again.

Filing a chargeback without first contacting Pocket Videos constitutes a breach of these Terms. Services will be terminated immediately, and any reinstatement will require repayment of disputed amounts and resolution of all outstanding fees.

Both parties agree to keep all private information, footage, and communication confidential.

• We’ll never use your content or disclose your business details without permission.
• This obligation continues after the agreement ends.

If you have a concern, reach out first — we’ll always try to resolve things quickly and fairly.

Billing disputes must be submitted within 7 days of the charge by emailing info@pocketvideos.com.au. Filing a chargeback without contacting us may result in permanent termination of your service and recovery of associated fees.

You retain ownership of all footage you submit. We retain rights to the editing process, templates, and proprietary tools we use.

Once the final video is delivered and approved, full rights to the edited version transfer to you.

To the extent permitted by law, Pocket Videos is not liable for any indirect loss, loss of income, reputation, or opportunity caused by using our service.

If we are found liable for any reason, our total liability is limited to the amount you paid us in the previous month.

We may update these Terms from time to time. Any major changes will be communicated via email and posted on our website with a revised “Last updated” date.

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in NSW jurisdiction.

Pocket Videos is not liable for failure to perform due to circumstances beyond our control, including illness, internet outages, software failure, or force majeure events.

Questions or concerns? Email us at info@pocketvideos.com.au